Maddie Dolls (“we” and “us”) is the operator of (https://www.maddiedolls.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Will Maddie Dolls charge taxes or packaging fees for shipping?
No, we will not charge you taxes or any other fees. However, we will not be responsible for duty taxes you may pay upon your parcel arrives in your country customs.
Why don't you ship odorless thinner outside Oman?
It is solvent and considered a potentially hazardous substance by shipping carriers.
I signed up for your newsletter; why have I not received any email newsletters?
If you are not receiving our emails, you can always check our official website, Instagram, and Facebook pages for the latest news.
What forms of payment do you accept?
We accept Visa, Mastercard and Bank deposit
Do I need to set up an account to receive rewards points for my purchases?
Do you have worldwide shipping?
Yes. However, we have some exceptions that are depending on the shipping carrier’s availability.
How will the shipping cost have calculated?
The shipping cost is calculated based on the package weight, dimensions, and location. The suggested shipping cost is determined by entering your shipping address before the payment and checkout process.
How long will it take to be shipped and delivered?
Our main shipping method is Aramex Express. The shipping process will be done within two days of the order confirmation, excluding weekends and holidays. However, the exact delivery day is out of our control.
What if the shipping charge seems too high?
Oman post offers some inexpensive methods for other countries, such as Ordinary Letters, Registered mail, and EMS, depending on the parcel weights. Suppose your package is delivered within six days to one month, but the exact delivery day is out of our control. Please contact us if there is other method are suitable for you.
Do you offer free shipping or other discounts?
Maddie Dolls are offering free shipping on orders over OMR 40 Demostic.
Plese don’t hesitate to contact us, our team puts each customer at the centre of their care.
We accept payments by PayPal, Visa, MasterCard, and Bank Deposit.